Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Because Revo is a drinkware product used for personal consumption, we cannot accept change-of-mind returns once the packaging seal has been opened, unless required under Australian Consumer Law.

Return process

To start a return, you can contact us at hello@revodrinkware.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@revodrinkware.com.

Faulty, Damages or issues

Please inspect your order when it arrives. If your item is faulty, damaged or incorrect, contact us as soon as possible at hello@revodrinkware.com with your order number and photos or videos of the issue.

If your product has a manufacturing fault, we will assess the issue and provide a remedy in line with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the nature of the issue.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards or sale items. Sale items are eligible for remedies where required under Australian Consumer Law. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@revodrinkware.com.